Support Plans. We’ll set you up for success.
Choose the plan that is best for you and your team.
|Reaction Time (Severity Level 1)*||48||8||4|
|Reaction Time (Severity Level 2)*||72||48||24|
|Reaction Time (Severity Level 3)*||–||72||48|
|Reaction Time (Severity Level 4)*||–||120||72|
|Resolution Time||Per Agreement|
|Phone Support (24×7 Level 1 & 2)|
|Phone Support (weekdays 08:30-16:30)|
|Error Notification (GreyLog, Server)|
|Support Portal Access|
|Service Window (maintenance)||00-24||16-08||2-hour Slot|
|Price /month DKK||Free||3.250,00||from 10.500,00|
*Support is offered on weekdays 08:30 – 16:30 unless otherwise specified in an Enterprise Support Agreement. Severity levels one through four referenced above are defined as follows:
- Severity Level 1: Business Standstill (service down),
- Severity Level 2: Significant Business Impact (no workaround),
- Severity Level 3: Some Business Impact (workaround available),
- Severity Level 4: No Business Impact (i.e. cosmetic issue).
In relation to the different support plans please review our Service Level Agreement.
**All customers are covered by a platform guarantee which means that any fault or defect directly attributable to the TS No-code Platform itself will be fixed free of charge. Faults or defects in TS Applications, on the other hand, are resolved on a time and material basis unless customer has entered into an Enterprise Support Agreement.
All prices are listed in DKK exclusive VAT. TS reserves the right to adjust prices in accordance with the development in the Danish net price index.
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